Automation agents for D2C & SMB operations
I scaled the D2C brand Country Bean to 2M+ customers with a lean team. We build the same AI automation systems for D2C brands, so you can grow without adding headcount, cut ops costs, and stop spending your team's week on stock checks, open POs, ticket sorting and the same spreadsheets. — Aneesh
Start with a paid pilot: one workflow live in 2 weeks, $1,500–2,000
Pick the one ops task that costs your team the most hours, for example order and returns exceptions, support-ticket routing, low-stock alerts and reporting, or CRM and retention follow-ups. Our team of engineers builds it in your own accounts, runs it, and keeps anything customer-facing behind your approval. You get a fixed quote within that range before any work starts.
If the pilot earns its keep, it can grow into the $4,800 Multi-Workflow or $9,500 Suite package, with a monthly maintenance retainer ($250–450/month).
We build ops and workflow automation agents in your own Shopify, helpdesk, shipping and Google accounts. They cover order processing, inventory sync and low-stock alerts, support-ticket routing and triage, automated reporting, and CRM follow-ups. We're a small team building with AI coding agents and proven no-code tools, so the work is fast and you own everything we build.
How we work
- Approval-first. Anything that would email a customer, issue a refund, edit an order or send a PO waits for a person to approve it in Slack or email until you decide otherwise.
- Your accounts, your data. Workflows run in your tools. You keep the credentials, the logic and the runbook.
- Honest scoping. We record your current baseline in week one (hours per task, stock-outs, ticket response time) so you can judge the result yourself. We don't promise numbers we haven't measured.
Who's behind it
I'm Aneesh: ex-Goldman Sachs, Wharton, and I scaled the D2C brand Country Bean to 2M+ customers with a lean team. Our team of engineers now builds and runs the same kind of systems for D2C brands, so you can take on more orders without taking on more headcount.
Packages (USD, fixed price)
Paid Pilot: Single-Workflow Agent: $1,500–2,000
Timeline: Live in 2 weeks · Payment: 50% upfront, 50% at go-live
One recurring ops task, automated end to end in your own accounts.
- Pick one: low-stock and stock-out alerts with draft POs, a weekly KPI report, helpdesk ticket triage and routing, an order-exception watcher (unfulfilled, NDR/RTO, address issues), or CRM follow-up drafts
- Written 1-page workflow spec before we build
- Approval step on anything that writes to a customer- or supplier-facing system
- Error alerts, a runbook and a video walkthrough
- 14 days of post-launch fixes
Typical stack: Shopify Admin API, n8n or Make/Zapier, Google Sheets, Slack/Gmail, your helpdesk, an LLM API
Not included: Extra workflows, custom apps, data migrations, monitoring after day 14 (add-on $250/month)
Multi-Workflow Ops Agent: $4,800
Timeline: 3–4 weeks · Payment: 50% upfront, 50% when the final workflow is live
Three or four connected workflows that take the busywork out of an ops coordinator role.
- Example: order intake and exceptions, inventory sync check with low-stock alerts across stores or locations, ticket triage with draft replies, and a Monday ops report
- Process-mapping session and a written automation map
- Staged launch, one workflow per week, tested on your real data
- Shared ops log of every agent action, plus approval gates
- Team handover and 30 days of fixes and tuning
Typical stack: Everything in Tier 1, plus ShipStation/Extensiv/Shiprocket/Unicommerce and read-only QuickBooks/Xero for reporting
Not included: More than 4 workflows, custom dashboards or apps, ERP/helpdesk replacement, posting accounting entries
Ops Automation Suite + Monitoring: $9,500
Timeline: 5–7 weeks, then 60 days of monitoring · Payment: 40% upfront, 40% mid-build, 20% at sign-off
An automation layer for brands running multiple stores, channels or locations.
- 1-week ops audit with a ranked automation backlog
- Up to 7 workflows across orders, inventory and POs, ticket routing, returns, CRM/wholesale follow-ups and daily, weekly or monthly reporting
- Status board of agent runs, failures and approvals
- 60 days of monitoring: failure alerts, weekly health checks, threshold and prompt tuning
- Runbooks, two training sessions and a full handover
Typical stack: Everything in Tiers 1–2, plus multi-store Shopify Plus, marketplace connectors and Cloudflare Workers for scheduled jobs
Not included: Custom storefront or app builds, ERP implementation, 24/7 on-call SLA
Add-ons
- Extra workflow on any package: $900–1,200 each
- Monitoring and maintenance after the included period: $250/month (Pilot / Single-Workflow) or $450/month (Multi-Workflow and Suite)
Third-party tool subscriptions and AI model usage are billed to you directly at cost. Timelines start once we have access to your tools.
Tell us the task that eats your week
Email us your store URL and the one ops task that takes the most hours. We'll reply with a one-page workflow spec and a fixed quote. There's no call required to get started.
— The D2C Agent Desk team