D2C Agent Desk Starter Install: three draft-first AI desks, set up for you
If you have read our guides and would rather not build it yourself, we will set up the first three desks for your store in about five business days.
The Starter Install is a fixed-scope, done-for-you setup of three AI agent desks for a Shopify or D2C brand. Every desk is draft-first: it prepares replies, tags and reports, and nothing is sent to a customer, posted or spent without your approval.
The three desks
1. Support triage
Incoming tickets or emails are tagged by intent and priority, matched to the Shopify order where possible, and given a draft reply for routine questions. Works with Gorgias, Zendesk, Shopify Inbox or a Gmail shared inbox, scoped at kickoff. Background: AI support triage for Shopify.
2. Speed-to-lead
Wholesale, B2B, gifting, press and creator enquiries get a fast, specific draft reply waiting for your approval, so good leads do not go cold in the inbox.
3. Weekly metrics digest
A one-page Monday summary: net revenue, orders and AOV, sessions and conversion, ad spend and blended efficiency, plus what changed and one suggested decision. Figures come from your data; the AI writes the explanation. Background: weekly KPI digest guide.
What you get
- A 45-minute kickoff call, scheduled in US business hours where possible
- Up to three desks configured for your stack
- Brand-voice adaptation so drafts sound like your team
- Draft-and-stop safety rules: you approve every send, post or spend
- A Loom walkthrough and a short runbook so your team can maintain it
- Target turnaround of about 5 business days after kickoff
- A 7-day window after delivery for async tweaks
What is not included
- Guaranteed sales, ROAS or automation rates. Results depend on your store.
- Unsupervised auto-sending, bulk cold email or spam
- Paid ads management
- Unlimited content production
- Financial, legal or securities advice
How it works
- Buy the Starter Install on Gumroad.
- Intake: reply to your purchase receipt with your Shopify URL, support tool, email platform and approximate monthly order volume.
- Kickoff: we agree scope, access (read-only wherever possible) and safety rules.
- Build: we set up the desks in draft mode and test them on real examples.
- Handoff: Loom walkthrough, runbook, then the tweak window opens.
Refund policy
Full refund if we have not completed setup within 7 days of kickoff for reasons on our side. After the three desks and walkthrough are delivered, custom work is non-refundable except at our discretion.
Who it is for
- Shopify and D2C brands with steady order volume and a support inbox that eats founder time
- Teams that want AI help but insist on approving what goes out
- Founders who want a working setup now and the option to extend it later
Who it is not for
- Brands looking for a fully autonomous bot on day one
- Stores that have not yet launched or have no support volume. The $19 playbook is a better starting point.
- Anyone wanting guaranteed revenue outcomes
FAQ
Is this a course? No. It is implementation. The playbook is the DIY option.
Do I need the playbook first? No, though it helps you see how the desks work.
What access do you need? It depends on your stack. We prefer read-only access for lookups and reporting, and we confirm every permission at kickoff.
Can it auto-send later? Yes, topic by topic, once the edit log shows drafts are reliably sent unchanged. That is your call.
Can you add more desks? Yes. Competitor watch, review mining and inventory alerts can be added after the Starter Install. Ask through the Gumroad page.
Already running Gorgias AI Agent? See our audit checklist; an audit can be scoped as part of the triage desk.
What a typical install week looks like
Day 1: kickoff call, access set up, a sample of recent tickets and enquiries reviewed together so the intent list and tone match your store.
Days 2–3: support triage and speed-to-lead desks built in draft mode and run against real past messages. You get a short list of example drafts to react to.
Day 4: the weekly metrics digest connected to your data, with metric definitions written down so the numbers match your Shopify admin.
Day 5: Loom walkthrough, runbook and a list of suggested next steps, such as which intents look ready for automation once you have a few weeks of edit data.
Timelines depend on how quickly access is granted and questions are answered. If something on our side holds up setup beyond 7 days of kickoff, the refund policy above applies.
What we ask from you
- Up-to-date shipping, returns and exchange policies (or a quick call to confirm them)
- Access to your support tool and Shopify store, at the minimum permission level that works
- Five to ten examples of replies you consider "on brand"
- Thirty minutes during the week to review sample drafts
More questions
Will the drafts sound like a robot? We tune tone using your own best replies and keep a short style guide with the desk. Expect a few rounds of edits in the first weeks; logging those edits is how the drafts improve.
What happens after the tweak window? The desks keep running on your accounts and you own the setup, prompts and runbook. If you want ongoing help or more desks later, message us through the Gumroad page.
Is my customer data safe? We follow least-privilege access, only pass the fields a draft needs to the AI step, and document every connection so you can revoke it at any time.
Want this running in your store?
DIY: The D2C Agent Desk playbook ($19) has the copy-paste prompts and desk templates we use. Use code EARLYBIRD for 37% off.
Done for you: D2C Agent Desk Starter Install ($499). We set up three draft-first desks (support triage, speed-to-lead, weekly metrics digest) in about 5 business days. Full refund if we haven't completed setup within 7 days of kickoff.
— The D2C Agent Desk team